Privacy Policy
Mach 5 Inc.
Last updated: June 9, 2026
Mach 5 Inc. ("Mach 5," "we," "us," or "our") respects your privacy. This Privacy Policy describes how we collect, use, and protect your information when you visit our website, contact us, or use our services.
Information We Collect
We collect information you provide directly to us, including:
- Contact information — your name, phone number, email address, and business name when you call us, submit a form on our website, or otherwise contact us.
- Communications — the contents of phone calls, text messages, and emails you exchange with us, including calls handled by our AI assistant, which may be recorded and summarized for quality and service purposes.
- Usage information — basic technical information about your visit to our website, such as browser type and pages viewed.
How We Use Your Information
We use the information we collect to:
- Respond to your inquiries and provide our services
- Schedule and confirm appointments
- Send service-related text messages and make follow-up calls regarding your inquiry, where you have consented to be contacted
- Improve our services and customer experience
- Comply with legal obligations
SMS/Text Messaging
You may opt in to receive text messages from Mach 5 when you call our business line or submit a form on our website that includes your phone number.
If you opt in, you may receive text messages related to your inquiry, such as appointment confirmations, follow-ups to missed calls, and replies to your questions. Message frequency varies. Message and data rates may apply.
You can opt out of text messages at any time by replying STOP. For help, reply HELP.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All categories listed above exclude text messaging originator opt-in data and consent; this information will not be shared with, or sold to, any third parties.
How We Share Information
We do not sell your personal information. We do not share your information with third parties for their marketing purposes. We may share information only with:
- Service providers who perform services on our behalf (such as telephone and messaging infrastructure providers), bound by confidentiality obligations
- Legal authorities when required by law
Data Security
We use commercially reasonable safeguards to protect your information. No method of transmission or storage is completely secure, but we work to protect your data against unauthorized access.
Data Retention
We retain your information for as long as needed to provide our services and meet legal requirements, after which it is deleted or anonymized.
Your Choices
You may contact us at any time to request access to, correction of, or deletion of your personal information.
Contact Us
Mach 5 Inc.
Email: info@mach5agent.com
Phone: (952) 900-4232
Changes to This Policy
We may update this Privacy Policy from time to time. The "Last updated" date above reflects the most recent revision.